Grievance Redressal
Complaint Redressal and SCORES Process
Clients' queries or complaints may arise due to a lack of understanding or a deficiency in the services provided. Deficiency of service may include lack of explanation, clarifications, or understanding, which can escalate into shortfalls in expected delivery standards, either due to inadequate facilities or the staff's attitude towards clients.
Clients can seek clarification to their queries or register a complaint in writing, orally, or telephonically.
Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of Designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | — | Khushal Growwealth Research Private Limited, Silk Board, BTM Layout, Bangalore — 560068 | +91 70267 81111 | support@kgwealth.in | Mon–Fri, 09:00 AM – 06:00 PM |
| Head of Customer Care | — | Khushal Growwealth Research Private Limited, Silk Board, BTM Layout, Bangalore — 560068 | +91 70267 81111 | grievance@kgwealth.in | Mon–Fri, 09:00 AM – 06:00 PM |
| Compliance Officer | — | Khushal Growwealth Research Private Limited, Silk Board, BTM Layout, Bangalore — 560068 | +91 70267 81111 | compliance@kgwealth.in | Mon–Fri, 09:00 AM – 06:00 PM |
| CEO | — | Khushal Growwealth Research Private Limited, Silk Board, BTM Layout, Bangalore — 560068 | +91 70267 81111 | compliance@kgwealth.in | Mon–Fri, 09:00 AM – 06:00 PM |
| Principal Officer | — | Khushal Growwealth Research Private Limited, Silk Board, BTM Layout, Bangalore — 560068 | +91 70267 81111 | compliance@kgwealth.in | Mon–Fri, 09:00 AM – 06:00 PM |
The abovementioned details would facilitate the complainants to approach the concerned Research Analyst before filing a complaint with SEBI. Please quote our SEBI Registration Number INH000014182 in all correspondence.
We aim to resolve all grievances within 21 working days from the date of receipt, and to acknowledge every grievance within 1 business day.
SCORES — SEBI Complaints Redress System
If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES platform.
SCORES Portal: scores.sebi.gov.in
Online Dispute Resolution (ODR)
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in